Support

Email help@uselares.com. We reply within two business days.

Common questions

How do I connect a provider?

Ask Muse, for example “Connect my PG&E account.” Muse gives you a secure Lares link. Enter your sign-in details there, never in the chat.

My provider asked for a verification code.

Muse will tell you and give you a secure link to enter the code. Codes expire after a few minutes, so enter it promptly.

Which providers are supported?

Lares can attempt any U.S. electricity, water, internet, mobile, or garbage provider with an online account. Some providers work more reliably than others; if a connection fails, Muse will tell you why.

Can Lares pay my bills?

No. Lares is read-only. It can't pay, change, or cancel anything.

How do I disconnect a provider or delete my data?

Ask Muse to disconnect the provider. That stops all future retrieval and deletes the stored sign-in details. To delete all of your data, ask Muse for a link to your Lares account page and choose “Delete all my data”, or email help@uselares.com. Removing Lares from Muse also stops all access.

What happens if I remove Lares from Muse?

Removing Lares from Muse deletes your Lares account and all of its data. If Muse loses its connection to Lares without you removing it, for example after reinstalling, and you'd set up an account (ask Muse to “set up my Lares account”), choose “Already have a Lares account? Sign in instead” when you add Lares again to keep your connections.

Something looks wrong on a bill.

Lares flags amounts it isn't sure about. If a number doesn't match your statement, email us with the provider and bill date. Please don't include passwords or full account numbers.

Security

To report a vulnerability, email help@uselares.com.